Support

1. Reload the WhatsApp Web tab — Weka loads after WhatsApp finishes starting up.
2. Check the extension is enabled at chrome://extensions.
3. Make sure you're on web.whatsapp.com and not the desktop app, which extensions can't modify.
4. If it still doesn't show, email us with your Chrome version and we'll look into it.

This is the most common issue and it's usually our side to fix. WhatsApp Web changes regularly, and some changes break how Weka connects to it. Tell us what stopped working and we'll push a fix. Updates arrive automatically through Chrome.

Sign-in opens a Weka page in a new tab. If it doesn't complete, check that your browser isn't blocking pop-ups for WhatsApp Web, then try again. If the tab opens but nothing happens afterwards, email us — it usually means something on our end needs attention.

First check you're signed in to the same account you created them with — the account name is shown in Weka's Account panel. Your data is tied to that account. If you're on the right account and they're still missing, email us before creating anything new and we'll investigate.

Weka reports which sends succeeded and which failed, and you can export the failures. Common causes are numbers not registered on WhatsApp, or WhatsApp rate-limiting the account. Send more slowly and only to people expecting to hear from you — WhatsApp restricts accounts that look like they're bulk messaging.

Email hello@wekacrm.app from the address you signed up with and ask us to delete your account. We'll remove your account and everything attached to it within 30 days and confirm when it's done. See the privacy policy for detail.